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fresh Thinking is a vibrant training company offering exciting training in personal development, communication, management and selling skills. Our range includes scheduled courses at our own training facilities and standard courses that can be delivered at your choice of venue.

If You Want More...

At fresh Thinking we recognise that you may have particular needs that call for very specific solutions.

fresh Thinking is experienced in assisting organisations in areas where they do not have the expertise in-house, e.g.:

Change management - helping and supporting senior management in the identification, research, strategy and implementation of a change management programme. This would also include methods of evaluating success and a parallel communication strategy to ensure all staff and stakeholders are updated and feedback is collected.

Competency frameworks - competencies are descriptions of behaviour that can be used to show staff what is expected of them in their jobs. They are often sub-divided into core and technical or role-specific competencies, in some cases, organisational competencies may also be added. Widely used core competencies include those related to decision-making and communication skills.

fresh Thinking can help you identify, collate and implement your own competence based frameworks that will help with:

  • recruitment and selection
  • appraising employee performance
  • identifying training needs
  • identifying and planning personal and career development plans and even as a
  • contributory factor in determining salary increases

360 degree feedback - a system of evaluating staff, using competencies, that allows feedback to be given in an objective and supportive environment. Individuals are evaluated by their peers, supervisor/manager and staff and the information combined with their own evaluation of themselves used to identify development opportunities. fresh Thinking can help you develop your own system that will help your staff reach their potential.

fresh Thinking can also provide expertise in:

  • training needs assessment
  • workshops
  • seminars
  • conferences
  • scheduled and customised courses and training evaluations
  • training and development research
  • training strategy
  • action plans
  • policy advice to enable your organisation to specify, identify, select and develop your staff
We can design and deliver tailored programes to meet your own requirements. Call us and discuss your needs, we'll be happy to help you with a fresh approach. Telephone: 01604 451459.

 

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Communication Skills Training
Appraisal Skills

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Effective Interviewing Skills

Personal Influencing Techniques

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Train the Trainer
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Creative Thinking Techniques

Group Interviewing Skills Workshop

Handling Difficult & Demanding Customers

Meetings: Leading, Chairing, Participating

Negotiation Skills
Presentation Techniques
Professional Business Writing

Problem Solving and Decision Making Techniques
Report Writing
Team Building
The Effective Receptionist

Time Management Skills

Understanding & Managing Stress

Team Challenge Days
Management Skills Training
Appraisal Skills

Coaching Skills for Managers

Conflict Resolution

Effective Interviewing Skills

Effective Leadership Skills

Essential Management Skills

Group Interviewing Skills Workshop
Introduction to Process Improvement
Management of Change

Meetings: Leading, Chairing, Participating

Negotiation Skills

Presentation Techniques

Problem Solving and Decision Making Techniques
Project Management
Recruitment Skills & Interviewing Techniques
Time Management Skills
Understanding and Managing Stress
Sales Skills Training
Handling Difficult & Demanding Customers

Selling Effectively on the Telephone
Selling Through Customer Service
Selling Skills training for Selling New Homes