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The telephone is an excellent tool for communicating with new and existing customers and is cost effective. Selling effectively on the telephone will ensure that your staff will maximize their time on the telephone by communicating effectively, structuring the call and ensuring that the selling opportunity is maximized. If you want to be more successful selling effectively on the telephone then this course by fresh Thinking is for you.

The way in which organisations manage communication with their customers is a key measure in how they are perceived. From the moment the call is answered your organisation is being evaluated by the customer. Ask yourself these questions:

What hoops do your customers have to jump through just to speak to the person who can deal with their query?
When they do finally get through, can the person deal effectively with the call?
How will the customer rate their experience of your organisation?

Effective customer service will enable you and your employees to give your customers the best possible experience when they contact you, either by telephone or face-to-face.

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Selling Effectively on the Telephone

Selling Through Customer Service

Selling Skills training for Selling New Homes

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Sales Skills Training

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Sales Skills Training