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Selling Effectively on the Telephone -Training

Duration: 1 day Costs: from £95*

Course Aims:

This course will give participants the knowledge to develop skills associated with effective selling using the telephone. Using easy to remember procedures and techniques, participants will learn how to sell their range products and services in a planned, methodical and profitable way.

Assumed Knowledge:

No previous formal knowledge of selling using the telephone is required.

Course Audience:

Sales staff who regularly use the telephone to sell their products and services and wish to improve their 'hit rate' and overall telephone selling effectiveness.

Course Summary:

Telephone Selling:

The Seven Stages of the Selling process
Four types of approach
The Customer's four stages of the buying cycle
Customer questions that must be answered
The 5 elements of credibility
Rules to be successful
Effective listening
Closing like you've never closed before
Gaining commitment
Getting repeat business
Up-selling

Time Management:

Dealing with mail/email effectively
Call planning
Dealing with clutter
Procrastination

Selling Effectively on the Telephone

Selling Through Customer Service

Selling Skills training for Selling New Homes

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Selling Effectively on the Telephone -Training

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