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Selling Through Customer Service Training

Duration 1 day Costs: from £95*

Course Aims

Anyone who has contact with your customers has the opportunity to sell your products and services. This course will enable participants to capitalise on all customer contacts. Participants will learn how to identify buying signals and match customer's needs to their organisation's products and services.

Assumed Knowledge:

No previous formal knowledge of selling is required but some experience of dealing with customers would be useful

Course Audience:

This course is aimed at staff that regularly have contact with external customers either via the telephone or face-to-face but who are not experience in sales.

Course Summary:

Customer care and Selling
Developing a positive attitude for effective customer care
Customers buy people before they buy their products and services. How do you measure up?
Preparing to sell Knowing all our USPs (unique sales propositions) so they can be applied to customer needs
Who buys what, and why? Selling to existing customers, the benefits, looking for new sales opportunities
Customer personalities and how to work with them
Seven steps to selling
Identifying triggers and customer needs How to look for and recognise the 'triggers' in customers' lives that make them open to what's on offer.
How customers buy
Overcoming Customer resistance
The best ways to deal with objections
Getting customers ready to buy
Knowing when and how to refer a customer to an expert colleague
Selling and the telephone The importance of the telephone as a customer care and sales tool. Basic telephone techniques to encourage positive customer decision

Selling Effectively on the Telephone

Selling Through Customer Service

Selling Skills training for Selling New Homes

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Selling Through Customer Service Training

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