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The Effective Receptionist
Duration: 1 day Cost:
from £95*
Course Aims:
To give receptionists the skills and knowledge to effectively manage
the reception area and communicate effectively with visitors
and staff. This is an excellent course that will help the receptionist
promote the organisation through effective and professional
communication.
Course Summary:
- Communication Skills: What is Effective Communication & Body Language
- The Key Elements in Effective Telephone Communication: Posture,
Gestures, Voice and Vocal Variety, Language, Pauses, and Non-Words,
Verbal communication, Listener Involvement, Using Humour,
The Natural Self
- The Barriers to Communication: Physical Barriers, Psychological
Barriers, Semantic Barriers
- Managing Visitors and staff: Managing staff arriving/leaving the building,
Managing Visitors/ Deliveries and Couriers, Keeping track
of Visitors
- The Effective Telephone User: Creating the Right Impression, Attitude,
Voice, Words, Handling Incoming Calls Efficiently, Planning
& Making Outgoing Calls, Taking and passing on messages, Managing
Call Rates, Understanding Assertive Behaviour, Being more
Assertive, Dealing with the Angry Caller
- Understanding
Your Customer: What is Important to Customers? How to Keep
Customers, Some Final Guidelines for Handling Complaints
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Related Courses:
Assertiveness
Skills
Creative
Thinking Techniques
Group
Interviewing Skills Workshop
Handling
Difficult & Demanding Customers
Meetings:
Leading, Chairing, Participating
Negotiation
Skills
Presentation
Techniques
Professional
Business Writing
Problem
Solving and Decision Making Techniques
Report
Writing
Team
Building
The
Effective Receptionist
Time
Management Skills
Understanding
& Managing Stress
Team Challenge Day |
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