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Introduction to Process Improvement
Duration: 1 day Cost:
from £95*
Course Aims:
To give participants an awareness of the fundamentals of process improvement
and a system for improving processes and how this can be applied
in their own work environment to bring about increased efficiency
and effectiveness.
Course Audience:
Directors, managers and supervisors who wish to identify how to change existing
practices and systems to improve organisational effectiveness and
quality of service and/or products.
Course Summary:
- Quality & Customers - How to hear what your customers aren't telling you
- The Quality Triangle
- Process Thinking - A Different View of How Your organisation Works
- Improving Processes - Evaluating current performance and Identifying
measurable changes
- Transforming the organisation - Engaging the organisation to identify,
implement and measure improvements
- Continuous Improvement - Fundamentals of Process Improvements
- Tools for Process Improvement - Simple and Effective Tools that
will Guide those Involved in Improving Processes
- Application of Process Improvement in their Own Work - How all Staff can
Apply the Process Improvement tools
- The Benefits of Process Thinking - How Process Thinking can
Change an organisation
- The Role of Leadership in Process Improvement - The Critical
Role for Directors and Managers in the Implementing, Managing
and Supporting Process Improvement
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Related Courses:
Appraisal
Skills
Coaching
Skills for Managers
Conflict
Resolution
Effective
Interviewing Skills
Effective
Leadership Skills
Essential
Management Skills
Group
Interviewing Skills Workshop
Introduction
to Process Improvement
Management
of Change
Meetings:
Leading, Chairing, Participating
Negotiation
Skills
Presentation
Techniques
Problem
Solving and Decision Making Techniques
Project
Management
Recruitment
Skills & Interviewing Techniques
Time
Management Skills
Understanding
and Managing Stress |
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