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Essential Management Skills Training
Duration: 2 days Cost:
from £190*
Course Aims:
To discuss, understand and practice some of the essential management
skills needed to operate in today's working environment.
Course Audience:
For recently appointed managers and supervisors who have to manage staff
in the changing working environment of openness and empowerment.
Course Summary:
- Introduction to Management - What is management? - What is effective management?
- Leadership and/or Management - What is leadership? - Basis of good leadership
- Leadership versus management
- Setting Objectives and Achievable Outcomes - SMART objectives - Setting
SMART objectives - Establishing evidence procedures
- Creating Trust and Openness - Values of trust and openness - Johari
Window - Self disclosure
- Communication Skills - Active Listening - Questioning Techniques - Significance
of non-verbal communications - Observation techniques
- Motivation - Approaches to motivation - Motivational tools
- Feedback Skills - Giving and receiving feedback - Feedback
- Coaching and counselling skills - Difference between coaching and
counselling - Importance of coaching - Coaching ideas
- Dealing with poor performers - Collecting evidence - Classifying
evidence - Setting out the interview - Creating an improvement
plan
- Action Planning - Individual action planning
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Related Courses:
Appraisal
Skills
Coaching
Skills for Managers
Conflict
Resolution
Effective
Interviewing Skills
Effective
Leadership Skills
Essential
Management Skills
Group
Interviewing Skills Workshop
Introduction
to Process Improvement
Management
of Change
Meetings:
Leading, Chairing, Participating
Negotiation
Skills
Presentation
Techniques
Problem
Solving and Decision Making Techniques
Project
Management
Recruitment
Skills & Interviewing Techniques
Time
Management Skills
Understanding
and Managing Stress |
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