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Conflict Resolution Training
Duration: 1 day Cost:
from £95*
Course Aims:
Managers and team leaders can spend at least 25% of their time trying to
resolve workplace conflicts. Too often they end up avoiding the
conflicts until they escalate-often creating missed deadlines, turnover,
project delays and customer dissatisfaction. This course provides
managers and team leaders with the tools for assessing, diagnosing
and intervening in workplace conflicts effectively.
Course Summary:
- The manager-as-mediator - a better way to handle communication
problems and personality clashes, negotiation and creating a
win/win solution
- Consequences of conflict - measuring the cost of conflict in your organization
- Types of conflict - boss-employee, employee-boss, and employee-employee
- When managerial mediation works - and when it won't
- Preliminary meetings with employees - the surprising purpose of "getting the facts."
- Effective Communication - the use/abuse of body language and how to
use it effectively, listening skills and assertive behaviour
- Managing the context - mostly common sense, but vitally important
and often overlooked.
- Problem Solving - the use of problem solving strategies to identify
appropriate outcomes to conflict resolution scenarios.
- The three tasks of the manager-as-mediator - made simple and practical
- Assertiveness
- Contracting for agreement - making deals that stick
- Practice by learners - constructive, guided feedback to build practical skill
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Related Courses:
Appraisal
Skills
Coaching
Skills for Managers
Conflict
Resolution
Effective
Interviewing Skills
Effective
Leadership Skills
Essential
Management Skills
Group
Interviewing Skills Workshop
Introduction
to Process Improvement
Management
of Change
Meetings:
Leading, Chairing, Participating
Negotiation
Skills
Presentation
Techniques
Problem
Solving and Decision Making Techniques
Project
Management
Recruitment
Skills & Interviewing Techniques
Time
Management Skills
Understanding
and Managing Stress |
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